Progress of our web and booking engines.
Lots of hard work as well as input from our colleagues around the globe have gone into the development of the standardized global web approach. At the same time we also have been setting up our new consumer and travel trade booking engines. Polar Global has given us new access to booking online for our trade partners and direct consumers.
Our first priority has been to give our port to port customer access to the online tools. The travel agents who have been used to previous Hubro or other agent links, have been our second priority.
We are now concentrating on assuring travel agent booking access in the Nordic sales area, the UK and the .Com areas, where sales support is limited e.g. Russia, India, South America etc. Our Continental Europe colleagues are busy testing the agent booking engine and we hope to have this area in full swing within the month.
Well you are right, this is not flawless yet, but the experiences and feedback we are receiving are invaluable in making this engine better. The speed is a concern that is being addressed, as well as some other handicaps in reviewing the bookings or making changes. We need to spend some time on making our definition easier understandable for the “layman”, what is Port to Port, what really is roundtrip or northbound, southbound and what is explorer??
If it was without pain….we would be bored….
We’ve set the direction
All in all, we are making good progress and next on the list is assuring that the bookings can be easily made from the consumer or agent web sites, that the language is understandable and that mostly our biggest partners in business are happy with our approach.
During the next couple of weeks, we expect to launch the following booking engines:
- UK Agent booking
- Germany Agent booking
- Rest of the world consumer booking engine
The exact dates depend on our ability to load correct products, give agents access(and verify billing terms) and present the booking engines on the regional websites.
Tell us what you think
We certainly want your feedback and this blog will be a good forum to come up with your constructive thoughts and ideas. This new approach is requiring lots of new efforts in pricing, loading, marketing and sales.
Let’s all start promoting our new tools and make this new ways of making reservations, a part of our daily business efforts.
Next we will also give you updates regarding the web marketing, social media and linking-up with our trade partners.
Lots of new and exciting efforts being planned.