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Booking engine update April 2012

17 April, 2012

During the winter of 2011/12, the focus for Hurtigruten was to improve the back-end reservation systems. This meant front end development was limited and our last improvement announcement was in October 2011. However, now that the back-end systems are launched and it is possible to book 2013 online, a new release for our online booking engine will go live tomorrow (18.04.2012). The focus for tomorrows release is increased functionality for the 2013 season and improved usability to make it easy to buy.

Fixes set for today’s release (B2X version 3.1) are as follows;

  • Options for Cabin selection
  • Booking of Excursions for 2013
  • User-friendly error messages
  • Retrieve/ Find booking in B2B
  • Missing text translations for France and Germany
  • Usability/ navigational improvements in B2C
  • Bug fixes since the launch of the new back-end system (55 fixes!)
  • Launch of 2013 sailings in Germany for booking online

The next release is scheduled for early May and during the next three months, Hurtigruten will adopt a more aggressive roll out plan as we look to catch up on lost time due to the back-end development. New features in the pipeline consist of explorer tours, ability to update fixed reservations and the booking of arrival/ departure packages online.

Is there anything we missed in the latest release that would improve your booking experience? Share your suggestions in the comments below

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5 Comments leave one →
  1. Tony permalink
    17 April, 2012 20:54

    Yes, there are things that your team has missed…

  2. Steven Macdonald permalink*
    17 April, 2012 20:57

    Hi Tony.
    Thanks for commenting.
    What do you feel is the most important feature we have missed?

  3. 19 April, 2012 01:53

    Is this why your online payment solution doesn’t work? I’m trying to pay my reservation online and I keep on having this error : UNFORTUNATELY AN ERROR HAS OCCURRED
    No NetGiro url defined in the system…

    • Steven Macdonald permalink*
      19 April, 2012 07:20

      Hi Ziol,
      Yes that is correct. The system should now be up and running again but please let me know if you are unable to complete your booking. Thanks

  4. 1 May, 2012 18:40

    Great post and congrats on the backend upgrades.

    When you’re thinking about things to build out, I’d think about looking at the experience for booked guests — making sure it’s easy to get information about their itinerary and the places they’re visiting, creating community and letting people see who they’re traveling with, and making it easy for people to share their Hurtigruten story/photos with their friends and family.

    I started a company that specializes in this type of software (Concourse // getconcourse.com). If you’d like some ideas on how to do this or if you’re interested in chatting about how this could help your digital strategy feel free to reach out at nate (at) getconcourse (dot) com.

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