Booking engine update March 2010
Next week, you will see several updates to the Hurtigruten booking engines.
Our goal is to build the best cruise booking engines in the world. We have a long way to go, but we’re moving in the right direction.
Here is a brief overview of what you can expect:
- Improvements in performance – we have made several small changes that should improve the speed or the perceived speed of the engines.
- Unspecified cabins – this will give us the ability to run campaigns without locking up specific cabin numbers
- Improvements to confirmation e-mails – the e-mails look nicer and we communicate more accurately to our customers
- Other payment options – we want to make the payment process as convenient to our customers. Now passengers have more payment options
- You can pay for other peoples voyage – alot of people buy voyages for family members and/or friends without travelling themselves. Now our booking engine will support this.
- More detailed pricing specification – since a cruise is a rather complex product to sell, not all prices are possible to calculate automatically. This improvement makes it easier for customers to understand the breakdown of the total price and deposits.
- Ability to enter travel agent sales rep – in our Agent solution, alot of agents have requested the option to add a travel rep reference to a booking to make it easier to assist end-customers. This will now be possible.
- Consistent button behavior – On our final page in the booking process, the customer had to check off the “I accept the travel conditions” before seeing the “Continue to payment” button. This caused some confusion. This has now been fixed.
In addition to these improvements, we have fixed several errors and made some general incremental improvements to both our Agent booking engines and our consumer booking engines.
The next update will be in about one month. If you have suggestions, complaints or questions, feel free to comment on this blogpost or contact us.